Privacy Policy

Hansen Recycling & Consulting 

Last updated: 17 August 2026

This Privacy Policy explains how Hansen Recycling & Consulting ("we", "us", "our") collects, uses, stores, and protects personal information through our website, applications, and commercial recycling services. We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What We Collect

Depending on how you interact with Hansen Recycling & Consulting, we may collect:

  • Contact details: Information you provide when submitting a service request, request for quote, or general enquiry (including name, phone number, email address, and suburb/address).

  • Recycling & waste material details: Information regarding material types, approximate quantities, and operational notes you provide.

  • Photos & documentation: Photos or documents you choose to upload to assist us in identifying materials or evaluating service requirements.

  • Technical information: Standard technical information collected automatically by our digital systems, hosting, and analytics providers (such as general usage data), which typically does not identify you personally.

2. How We Use Your Information

We use the information you provide to:

  • Respond to service enquiries, collection requests, and quotes.

  • Determine and recommend appropriate recycling and disposal pathways for your materials.

  • Arrange collections or coordinate with authorized logistics and processing partners where applicable.

  • Communicate updates or follow up on queries you have raised.

  • Improve our operational systems and service delivery.

We do not sell your personal information to third parties, nor do we use it for unrelated marketing without your consent.

3. Who We Share It With

  • Service providers: We engage third-party providers (such as cloud database providers, email delivery platforms, and operational software) to run our systems. These providers process data on our behalf under restricted conditions.

  • Recycling & processing partners: Where required to fulfil your service request (for example, bulk commercial processing or specialist recycling streams), we may share necessary details with approved, regulated recycling partners. We only share what is needed to execute the service.

  • Legal compliance: We do not disclose personal information to any other third party except where required or permitted by Australian law.

4. Where Your Information Is Stored

Your information is stored using secure cloud database and storage systems. Some data processing systems may utilize servers located outside Australia. By submitting information to Hansen Recycling & Consulting, you consent to this storage for the purposes outlined in this policy.

5. Data Security

We take reasonable technical and administrative steps to safeguard the personal information we hold against misuse, loss, unauthorized access, modification, or disclosure. Access to customer and operational data is restricted to authorized personnel.

While we implement standard measures to protect data, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

6. Retention

We retain personal information for as long as reasonably necessary to fulfil your requests, provide services, resolve disputes, or comply with statutory legal and accounting obligations. Once no longer required, data is securely deleted or de-identified.

7. Your Rights

Under the Australian Privacy Principles, you have the right to request access to or correction of personal information held by Hansen Recycling & Consulting. You may also request the deletion of your personal data subject to regulatory record-keeping requirements. To submit a request, contact us using the details below.

8. Material Identification & Accuracy

Photos and notes submitted for material identification are utilized strictly to evaluate waste streams and offer guidance. Any preliminary assessments provided are indicative and subject to physical verification upon collection or arrival at processing facilities.

9. Children's Privacy

Hansen Recycling & Consulting services and platforms are not directed at children, and we do not knowingly collect personal information from individuals under 18 years of age.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please submit your complaint to us by emailing contact@hansenrecycling.com.au detailing your concern. We will acknowledge your complaint and aim to respond within 30 days.

If you remain unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational changes or regulatory requirements. Updated versions will be published on our primary web pages.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact:

  • Email: contact@hansenrecycling.com.au

  • Business: Hansen Recycling & Consulting, Adelaide, South Australia